Contact

Write to[email protected]

Help us answer the first time

• Your Guest ID. It's on the Me page. Without it we may not be able to find your account.
• The email you bound, if you bound one.
• What happened, in a few sentences, with the rough date and time.
• For coin or Premium issues, the date of the purchase and the amount.
• A screenshot of an error message on your own screen, if there was one.

Please leave out passwords and full card numbers. We don't need them to help.

Writing from an address that isn't the one bound to your account? Say so in the message, and include your Guest ID, so we can match the two. One topic per email also helps. Two problems in one thread tend to get tangled.

Some things have a better route

Someone behaved badly on a call

Use the report feature first, and block the person if you don't want to meet them again. The Community Guidelines walk through it.

You think a user is under 18

Report it and email us as well. Details are on the Child Safety page.

Your work or photo is on LivCam without permission

Send a takedown notice. The Copyright page lists what it needs.

You want a copy of your data, or want it deleted

Email us and say which. The Privacy Policy explains your options.

Not the LivCam app

We run livcam.online only. We can't help with accounts or purchases in the LivCam mobile app or on livcam.me. Contact those services directly.